Customer Support

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Explore our FAQ questions about orders, shipping, returns, products, and more.
Or reach out for personalized assistance if you can't find what you're looking for.

PRODUCT & FIT

Orders, shipping and tracking

Returns

Other

Still Have Questions?

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Customer Support

We're here to help

PRODUCT & FIT

Do OMORPHO products run true to size?

What is the science behind Gravity Sportswear?

Based on my given sport / activity, how do I know which product to choose?

How do I care for my OMORPHO gear?

What materials are used in Gravity Wear?

Are your products made with sustainable materials?

How do I adjust the fit of the G-Vest?

Orders, shipping and tracking

How can I confirm my order was placed?

What if the product I want is out of stock?

How is shipping cost determined?

Do you ship internationally?

How do I edit the name or address on my order?

How do I cancel my order?

How do I track my order?

How long will it take for my product to arrive?

What if I think my order was lost?

How do I update my billing or shipping information for future orders?

What if I need delivery to an apartment or office building that is difficult to access?

Returns

THE OMORPHO PROMISE:

What is your return policy?

Can I exchange my product?

What is the status of my return?

Other

When can I expect an answer to my email/message?

How do I pursue a partnership or media opportunities with OMORPHO?

I don’t see one of my previous orders in my order history. Where are they?

What is your pricing policy?

When will you be back in stock?

Still Have Questions?

Email